This policy explains how subscriptions to BillDesk Shop are billed, how you can cancel, and when a refund is available. It forms part of our Terms of Service.
1. Free trial
New accounts may start with a free trial. No payment is taken during the trial and no refund applies. When the trial ends, billing features are paused until you choose a paid plan; your data stays available.
2. How subscriptions are billed
- Subscriptions are prepaid for the billing period you choose (monthly, quarterly or yearly).
- Prices are shown in Indian Rupees (₹). GST and any other applicable taxes are charged in addition to the plan price unless stated otherwise, and are shown on your invoice.
- Your plan is activated only after your payment is successfully confirmed. A tax invoice for every payment is available under Plan & Billing in your account.
- Renewal is not charged automatically. Before your plan ends we send reminders, and you renew from Plan & Billing.
3. Cancelling your subscription
- You can cancel at any time from Plan & Billing › Cancel renewal, or by contacting us at info@billdesk.shop or +91 8360574612.
- After cancelling, you keep full access until the end of the period you have already paid for. Your account then becomes read-only: you can still view and print your records, but you cannot create new bills, and data export (backup) is available only after you renew. See our Data Retention Policy: https://www.billdesk.shop/data-retention
4. Monthly and quarterly plans — no refunds
Monthly and quarterly subscriptions are non-refundable. If you cancel, you continue to have access until the end of the current paid period; no full or partial refund is given for the remaining days.
5. Yearly plans — refund within 30 days
If you cancel a yearly subscription within 30 days of the payment date, you are eligible for a partial refund:
- Refund = amount paid for the yearly plan − subscription charges up to and including the current month.
- The subscription charge for each month is calculated at the monthly price of the same plan on the date of your purchase. Every month that has started (including the month in which you cancel) is counted as a full month.
- Applicable taxes are refunded in the same proportion, as permitted by law.
- Any discount or coupon applied to the yearly purchase is not refundable as cash; the refund is calculated on the amount you actually paid.
Example: you paid ₹9,000 for a yearly plan whose monthly price is ₹900, and you cancel 20 days after payment (you are still in the first month). Refund = ₹9,000 − (1 × ₹900) = ₹8,100, plus the corresponding tax.
Cancellation requests for yearly plans received after 30 days from the payment date are not eligible for a refund; your access continues until the end of the paid year.
6. Refund processing time
Once your refund request is approved, the refund balance will reflect in your account within 7 days. Refunds are made to the original payment method (card, UPI or bank account) used for the purchase. Your bank or payment provider may take additional time to show the credit; we will share the transaction reference on request.
7. Plan changes
- Upgrade: takes effect immediately. The unused value of your current paid period is adjusted against the price of the new plan; any excess credit is not paid out as cash.
- Downgrade: the lower plan's limits apply immediately, and your new paid period starts when the current one ends. Downgrades do not create a refund.
8. Duplicate or failed payments
If you are charged twice for the same order, or money is deducted but the payment fails and your plan is not activated, contact us with the transaction reference. Verified duplicate or failed charges are refunded in full within 7 days of verification.
9. Suspension for misuse
No refund is due for accounts suspended or terminated for breach of our Terms of Service, fraud or misuse.
10. Your data after cancellation
Your records remain available in read-only mode and can be exported from Export my data for at least 90 days after your subscription ends. See our Data retention & account closure policy or contact us to close your account.
11. Contact
For cancellations and refund requests, write to info@billdesk.shop or call +91 8360574612 with your registered business name and the payment reference.